FAQ

✨ About Our Rentals

How do your rentals work?
Our standard model is built for DIY savings! While our team meets you for express curbside handoffs, you handle the transport, setup, and cleanup. All furniture is fully foldable and our games come neatly packaged in totes or bags for easy transport. (Prefer a hands-off experience? Delivery, setup, and teardown services are always available for an extra fee!)
Is there a minimum order amount?
Yes, we require a minimum order value of $25 to complete a reservation.
What is your service area?
We primarily serve events within 40 miles of North Liberty, IA (for both pickups and deliveries) so we can stay close by if you need on-site support! Hosting an event further away? Reach out to us directly—we’d love to see if we can make special arrangements for your location!
What types of items do you offer?
We offer a fun mix of event rentals for all celebrations, including giant games, interactive inflatables, as well as tables and chairs to help make your event complete.
Are your inflatable games loud or difficult to set up?
Not at all! No time-consuming setup, no heavy lifting, no noisy blowers, and no constant electricity required. These sealed-air inflatables are as convenient as it gets. Inflate it once, unplug it, and let the games begin!
How long do I get my rentals?
Our standard rental rate covers up to 48 hours, giving you plenty of time for setup, event fun, and cleanup. Need your items longer? Multi-day discounts apply automatically during online booking so you can watch your savings grow!

🔄 Substitutions & Availability

Can I substitute a game in a party package?
Yes! We are happy to customize packages based on inventory availability. The substituted game must be of comparable value to the original item. Simply submit your standard reservation request online and add a note detailing the swap you want; we will adjust the items on our end before sending your final invoice.
What if an item shows as unavailable online?
Please contact us! We may have upcoming availability offline and will do everything in our power to find a solution to help you host a successful event.
What if I'm looking for an item you don't offer?
We are always looking to expand our inventory! We would love to hear what items you want to see next—if you have suggestions or specific requests for your future events, please reach out and let us know!

📅 The Booking Process

How do I book?
Everything is done entirely online! Just browse our website, add items to your online cart, and submit your reservation request.
Why is my booking a "reservation request"?
It starts as a request because no payment is captured at checkout. Our team reviews your order details after submission to ensure everything aligns for your event. Once approved, we will email your booking confirmation, invoice, and secure payment link.
When is my payment due and how does billing work?
Bookings 7+ days out require a 50% non-refundable reservation fee upon approval, and the remaining balance is charged to your card on file 7 days before your event. Bookings under 7 days out require 100% full payment upon approval, which includes the 50% non-refundable reservation fee portion.
What is your cancellation policy?
The initial 50% reservation fee is non-refundable. Cancellations 24+ hours in advance receive a refund for the remaining 50% balance (if paid in full). Cancellations under 24 hours are non-refundable, but 100% of paid funds can be converted to a 365-day store credit if you notify us prior to pickup or delivery!
How do I secure my items?
Once your reservation request is approved, we will email your official invoice and payment link. Your items are held for 24 hours from receipt. Simply complete your payment within that 24-hour window to lock in your date.
How soon should I book?
As soon as possible! Because we operate on a first-come, first-served basis, we recommend submitting your reservation request weeks in advance to lock in your date, especially for busy graduation and holiday weekends.

⏱️ APPOINTMENT POLICIES

Note: We do not have a public storefront. All pickups, deliveries, and returns are by appointment only.

What are your appointment hours?
You can schedule your pickup, drop-off, or delivery during the following windows: Mon–Fri: 8:00 AM – 6:00 PM | Sat & Sun: 8:00 AM – 12:00 PM
Can I request a time outside of your normal hours?
Yes! Just submit your reservation request online with your preferred time in the notes section. We’ll check our schedule and confirm if we can accommodate it before finalizing your booking—custom windows are subject to staff availability and a small priority fee.
How long does it take to get my reservation request approved?
We review requests 7 days a week and guarantee a same-day response for all requests received by 6:00 PM. You can typically expect a reply within just a few hours!
What if I need to change my time?
Please contact us as soon as possible if your schedule changes. Because we operate strictly by appointment, we will check our schedule to see if an adjustment is possible.
What if I am running late?
Please notify us immediately! We offer a 15-minute grace period, but arriving past it may result in late fees. Arriving 30+ minutes late without notice is considered a no-show and forfeits your reservation.
What if it rains?
Weather monitoring is the renter’s responsibility. Because most of our rentals can be used indoors, no weather-related refunds are provided outside of our standard cancellation policy.

🚗 PICKUPS & RETURNS

How does the free pickup work?
All customer pickups and returns are via express curbside handoff in North Liberty, IA. A week before your event, we will email you specific appointment and loading instructions.
Will the equipment fit in my vehicle?
All of our games are packed in easy-to-load totes or bags, and all furniture is fully foldable to maximize vehicle space. Most orders fit comfortably in standard vehicles, though ensuring your vehicle has enough room for your specific order size is ultimately your responsibility.
What do I need to bring for transport?
Please clear your transport space prior to arrival. To protect our equipment and your vehicle, we strongly recommend bringing moving blankets and tie-down straps for large cargo. (We have a limited supply on-site to lend out.) We reserve the right to refuse loading if equipment cannot be safely secured.

🚚 DELIVERY SERVICES

Do you offer delivery?
Yes! Simply select delivery when choosing your event dates and times. Once you enter your delivery address at checkout, your mileage-based delivery fee will automatically calculate.
Is setup/teardown included?
No, standard delivery covers ground-level drop-off and pickup to an easily accessible spot (like a driveway or garage). Optional setup and teardown service is available upon request (flat rates for party packages range from $20–$60 based on size)! Just add a note to your reservation request and we’ll update your invoice. Exception: Full-service setup and teardown is already included for our Curated Lounge Sets.
Do I need to be present for delivery and pickup?
Yes, you (or someone designated to accept on your behalf) must be present for delivery. For pickup, all items must be clean, dry, repacked in their original totes or bags, with tables and chairs folded and stacked where they were dropped off. Equipment must be ready to load upon our arrival.

✨ Care & Condition

What if an item arrives damaged or missing?
We take great pride in ensuring every order is clean, complete, and party-ready. Please inspect your items and reach out to us about any issues within 2 hours of pickup/delivery so we can fix it as soon as possible. Damage reported after this time cannot be covered as prior damage.
Do I need to clean the items?
Yes. While we sanitize all equipment between uses, items must be spot cleaned and returned dry and free of food debris, mud, or tape. Everything should be returned in the condition it was given to avoid a potential cleaning fee.
What happens if items are not returned on time?
Keeping equipment past your scheduled appointment time triggers an automatic daily late fee equal to each item's standard daily rate. If items are not returned within 48 hours of your deadline, they are declared a total loss and you will be billed for the full retail replacement value of the item(s).

📬 STILL HAVE QUESTIONS? Reach out through our contact form or email us at [email protected]. We’re happy to help!