FAQ
What is your Budget-Friendly DIY Model?
You handle the transport, setup, and cleanup—we eliminate the labor fees and pass the savings straight to you! Our games come neatly packaged in clean totes or bags for easy handling. (Prefer hands-off? Standard delivery, as well as setup and teardown services, are available for an extra fee!)
What types of items do you offer?
We offer a fun mix of event rentals for all celebrations, including giant yard games, interactive inflatables, as well as tables and chairs to help make your event complete.
Are your inflatable games loud or difficult to set up?
Not at all! No time-consuming setup, no heavy lifting, no noisy blowers, and no constant electricity required. These sealed-air inflatables are as convenient as it gets! Inflate it once, unplug it, and let the games begin!
How long do I get my rentals?
Our standard rental rate covers up to 48 hours, giving you plenty of time for setup, event fun, and cleanup. Need your items longer? Multi-day discounts apply automatically during online booking so you can watch your savings grow!
💰 Packages & Availability
Can I substitute a game in a party package?
Yes! We are happy to customize packages based on inventory availability. The substituted game must be of comparable value to the original item. Simply submit your standard reservation request online and add a note detailing the swap you want; we will adjust the items on our end before sending your final invoice.
What if an item shows as unavailable online?
Please contact us! We may have upcoming availability offline and will do everything in our power to find a solution to help you host a successful event.
What if I'm looking for an item you don't offer?
We are always looking to expand our inventory! We would love to hear what items you want to see next—if you have suggestions or specific requests for your future events, please reach out and let us know!
📅 The Booking Process
How do I book?
Everything is done entirely online! Just browse our website, add items to your online cart, and submit your reservation request.
Why is my booking a "reservation request"?
It starts as a request because no payment is captured at checkout. Our team reviews your order details shortly after the request is submitted to ensure everything aligns perfectly for your event. Once officially approved, we will email you a secure invoice link.
How do I secure my items?
Once your invoice link is sent, your items are held for 24 hours. To lock in your dates, both the security deposit and full payment must be paid within that 24-hour window before the hold automatically expires.
How soon should I book?
As soon as possible! Because we operate on a first-come, first-served basis, we recommend submitting your reservation request weeks in advance to lock in your date, especially for busy graduation and holiday weekends.
⏱️ APPOINTMENT POLICIES
Note: We do not have a public storefront. All pickups, deliveries, and returns are by appointment only.
What are your appointment hours?
You can schedule your pickup, drop-off, or delivery during the following windows: Mon–Fri: 8:00 AM – 6:00 PM | Sat & Sun: 9:00 AM – 12:00 PM
How long does it take to get my reservation request approved?
We monitor online requests 7 days a week until 8:00 PM. You can typically expect a reply within a few hours, and always by 8:00 PM the very same day!
What if I need to change my time?
Please contact us as soon as possible if your schedule changes. Because we operate strictly by appointment, we will check our schedule to see if an adjustment is possible.
What if I am running late?
Please notify us immediately! We offer a 15-minute grace period, but arriving past it may result in late fees. Missing your window by more than 30 minutes without communication is considered a no-show and forfeits your security deposit.
🚗 PICKUPS & RETURNS
How does Free Pickup work?
All customer pickups and returns are via express curbside handoff in North Liberty, IA. A few days before your event, we will email you specific appointment and loading instructions.
Will the equipment fit in my vehicle?
Most of our items come in totes or bags that fit easily in standard vehicles—for example, our deluxe party package fits in a midsize SUV. All of our tables and chairs are foldable, making them easy to transport as well. However, ensuring you have enough space for your specific order size is ultimately your responsibility!
What do I need to bring for transport?
Please clear your transport space prior to arrival. To protect our equipment and your vehicle, we strongly recommend bringing moving blankets and tie-down straps for large cargo. (We have a limited supply on-site to lend out.) We reserve the right to refuse loading if equipment cannot be safely secured.
🚚 DELIVERY SERVICES
Do you offer delivery?
Yes! Simply select delivery when choosing your event dates and times. Once you enter your delivery address at checkout, your mileage-based delivery fee will automatically calculate.
Is setup/teardown included?
No, standard delivery covers ground-level drop-off and pickup to an easily accessible spot (like a driveway or garage). If you need setup or teardown, just add a note to your reservation request—we’ll send you a custom quote so you can review and approve the price before anything is finalized!
Do I need to be present for delivery and pickup?
Yes, you (or someone designated to accept on your behalf) must be present for delivery. For pickup, all items must be clean, dry, repacked in their original totes or bags, with tables and chairs folded and stacked where they were dropped off. Equipment must be ready to load upon our arrival.
💳 Refunds & Cancellations
How does the security deposit work?
A refundable deposit (starting at $25) is automatically added to each order to cover potential damage or missing items. Larger orders may require a higher deposit, which we’ll assess before your booking is finalized. Upon return, it may take up to 3 business days to fully inspect all items before your refund is initiated.
What if I need to cancel?
If you cancel with more than 72 hours' notice, you will receive a 100% refund of both your deposit and rental fees. For cancellations made with less than 72 hours' notice (or no-shows), the security deposit is retained, but 100% of your rental fees are still fully refunded.
What if it rains?
Weather monitoring is the renter’s responsibility. Because most of our rentals can be used indoors, no weather-related refunds are provided outside of our standard cancellation policy.
✨ Care & Condition
What if an item arrives damaged or missing?
We take great pride in ensuring every order is clean, complete, and party-ready. Please inspect your items and reach out to us about any issues within 2 hours of pickup/delivery so we can fix it as soon as possible. Damage reported after this time cannot be covered as prior damage.
Do I need to clean the items?
Yes. While we sanitize all equipment between uses, items must be spot cleaned and returned dry and free of food debris, mud, or tape. Everything should be returned in the condition it was given to avoid a potential cleaning fee.
What happens if items are not returned on time?
Keeping equipment past your scheduled appointment time triggers an automatic daily late fee equal to each item's standard daily rate. If items are not returned within 48 hours of your deadline, they are declared a total loss and you will be billed for the full retail replacement value of the item(s).
📬 STILL HAVE QUESTIONS? Reach out through our contact form or email us at [email protected]. We’re happy to help!